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Frequently asked questions

What does At Home Stays do?

At Home Stays provides short-term rental and furnished housing management for temporary, corporate, relocation, and insurance housing stays. Our services focus on hospitality operations, guest coordination, and property performance for furnished and transient stays.

What types of properties do you manage?

We manage furnished single-family homes, condos, and townhomes suited for short-term, mid-term, military, corporate, and relocation stays.

What services are included in management?

Our services include listing optimization, strategic pricing, guest screening, communication, cleaning coordination, maintenance oversight, and monthly owner reporting.

How do you screen guests?

We follow platform verification standards, review guest history, confirm reservation details, and apply internal placement protocols aligned with property type and stay duration.

Who handles day-to-day operations?

Our team oversees all guest communication, check-in coordination, cleaning scheduling, issue resolution, and property oversight.

How are owner payouts handled?

Owner distributions are processed monthly, accompanied by a clear revenue and expense statement for transparency.

Do you assist with compliance and permits?

We provide guidance on Florida short-term rental compliance requirements and operational standards. Property owners remain responsible for maintaining proper licensure and legal standing.

What makes At Home Stays different from other managers?

We operate as a boutique management firm, combining disciplined systems, compliance awareness, and personalized oversight. We intentionally limit portfolio size to protect service quality and asset performance.

How do bookings work?

Reservations may be secured through third-party booking platforms or through direct, corporate, relocation, or insurance housing placements arranged by At Home Stays. Management fees vary by booking source and are clearly outlined in our agreement.

What is your management fee?

Our standard full-service management fee is 20% of gross rental revenue for short-term and temporary furnished housing bookings.

This includes listing management, guest communication, strategic pricing management, cleaning coordination, maintenance coordination, and ongoing property oversight.

For certain corporate, relocation, or insurance housing placements, adjusted fee structures may apply.

All fees are calculated based on gross rental revenue.

Do you handle insurance or corporate housing placements?

Yes. We assist with coordinating furnished housing stays for insurance-displaced families and corporate or relocation clients when appropriate.

Do you help with STR licensing and permits?

Yes. We offer Florida vacation rental licensing and permit guidance as a standalone service or as part of property onboarding. This includes eligibility review, compliance checklists, and step-by-step guidance.

Is there an onboarding fee?

Yes. A one-time onboarding and setup fee applies and covers initial property intake, system setup, listing configuration, and operational readiness. Ongoing management fees are billed separately.

Who handles cleaning and maintenance?

We coordinate cleaning, maintenance, and vendor services as needed. Paid by homeowner.

How do I get started?

To get started, schedule a consultation call through our partner with us link. We’ll review your property, discuss goals, and determine if it’s a good fit.

Can you help if I need a real estate agent?

Yes. If needed, we can refer clients to trusted, licensed real estate agents for services outside of short-term rental and hospitality management. Any real estate services are handled independently by the licensed agent.